Back to overview
Downtime

Investigating elevated error rates affecting selected Myver services

Jul 16, 2026 at 7:55am UTC
Affected services
Merchant Portal
Find My Receipt
Receipt Presentation

Created
Jul 16, 2026 at 7:55am UTC

We are currently investigating an issue affecting the QR Receipt, Merchant Portal, and Self-service Receipt Finder services.

Our investigation indicates that the issue is caused by an ongoing AWS CloudFront incident affecting customers using VPC Origins. At this time, there is no action required from customers, and we are actively monitoring the situation while AWS works to restore normal service.

You can follow AWS’s official service status and updates here: https://health.aws.amazon.com/health/status

We will provide further updates as soon as more information becomes available or the issue has been resolved.